Con-X-ion Terms and Conditions

Airport and Wharf Meeting Points and Procedures

• Passenger/s are strongly advised to reconfirm their Airport transfers 24 hours prior to travel.
• Due to Government regulation, smoking and the consumption of alcohol is prohibited on all Coaches.

Gold Coast

Gold Coast Airport (Coolangatta) to Gold Coast- Economy

Passenger/s arriving on Gold Coast Airport Domestic flights are met at their carriers’ luggage carousel in the terminal. We allow up to 30 minutes for landing and baggage collection procedures, departure from the Airport will occur approximately 30 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

Passenger/s arriving on Gold Coast Airport International flights are met directly outside the custom exit doors. We allow up to 1 hour for landing, baggage collection, customs and immigration procedures, departure from the Airport will occur approximately 30 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946

Gold Coast Airport (Coolangatta) to Gold Coast- Premium Economy

Passenger/s arriving on Gold Coast Airport Domestic flights are met at their carriers’ luggage carousel in the terminal. We allow up to 30 minutes for landing and baggage collection procedures, departure from the Airport will occur approximately 15 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential you make contact with the Driver.

Passenger/s arriving on Gold Coast Airport International flights are met directly outside the custom exit doors. We allow up to 1 hour for landing, baggage collection, customs and immigration procedures, departure from the Airport will occur approximately 15 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential you make contact with the Driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946

Gold Coast Airport (Coolangatta) from Gold Coast- Economy/Premium Economy

Con-x-ion requires passenger/s to book at least 20 hours in advance for Gold Coast Airport and Brisbane Airport transfers. Due to the precise nature of aircraft timetables, airport transfer passengers should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. This should enable passengers to connect with their respective flights.

• Please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have not made contact with the driver within 15 minutes of your designated pick up time, please call Con-x-ion on 1300 266 946

Brisbane

Brisbane Airport to Gold Coast- Economy

Passenger/s arriving on Brisbane Airport Domestic flights are met at their carriers’ luggage carousel in the terminal. We allow up to 30 minutes for landing and baggage collection procedures, departure from the Airport will occur approximately 30 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

Passenger/s arriving on Brisbane Airport International flights are met at the Coffee Club inside the Arrivals Hall. We allow up to 1 hour for landing, baggage collection, customs and immigration procedures, departure from the Airport will occur approximately 30 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946

Brisbane Airport to Gold Coast- Premium Economy

Passenger/s arriving on Brisbane Airport Domestic flights are met at their carriers’ luggage carousel in the terminal. We allow up to 30 minutes for landing and baggage collection procedures, departure from the Airport will occur approximately 15 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential you make contact with the Driver.

Passenger/s arriving on Brisbane Airport International flights are met at the Coffee Club inside the Arrivals Hall. We allow up to 1 hour for landing, baggage collection, customs and immigration procedures, departure from the Airport will occur approximately 15 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential you make contact with the Driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946                

Brisbane Airport to Sunshine Coast- Economy

Passenger/s arriving on Brisbane Airport Domestic flights are met at their carrier’s luggage carousel in the terminal. We allow up to 30 minutes for landing and baggage collection procedures, departure from the Airport will occur after all passengers have made contact with the driver.The driver will be wearing a distinctive yellow company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

Passenger/s arriving on Brisbane Airport International flights are met at the Coffee Club inside the Arrivals Hall. We allow up to 1 hour for landing, baggage collection, customs and immigration procedures, departure from the Airport will occur after all passengers have made contact with the driver. The driver will be wearing a distinctive yellow shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

Buses depart Brisbane airport every 1½ hours from 6:00am until 10:30pm (see table below). If only one Arrival flight is to be met, we depart immediately.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946

Hamilton Wharf (Brisbane) to Gold Coast- Economy

Passenger/s arriving into Hamilton Wharf are met at the bus stop outside the docking area. We allow up to 3 hours for docking, baggage collection, customs and immigration procedures (e.g. if you dock at 6am, we are scheduled to pick you up at 9am). The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the Driver, please call Con-x-ion on 1300 266 946

Hamilton Wharf (Brisbane) to Gold Coast- Premium Economy

Passenger/s arriving into Hamilton Wharf are met at the bus stop outside the docking area. We allow up to 3 hours for passenger offload, baggage collection, custom and immigration procedures, departure from the Wharf will occur approximately 15 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946

Holt St. Wharf (Brisbane) to Gold Coast- Economy

Passenger/s arriving into Holt St. Wharf are met in the immediate location outside the docking area. Departure from the Wharf will occur after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the driver, please call Con-x-ion on 1300 266 946

Holt St. Wharf (Brisbane) to Gold Coast- Premium Economy

Passenger/s arriving into Holt St. Wharf are met in the immediate location outside the docking area. Departure from the Wharf will occur after all passengers have made contact with the driver. The driver will be wearing a distinctive blue company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes, you cannot make contact with the driver, please call Con-x-ion on 1300 266 946

Brisbane Airport/Holt St. Wharf/ Hamilton Wharf from Gold Coast- Economy/Premium Economy

Con-x-ion requires passenger/s to book at least 20 hours in advance for Gold Coast and Brisbane Airport transfers and Hamilton and Holt St Wharf transfers. Due to the precise nature of aircraft timetables, airport transfer passengers should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. This should enable passengers to connect with their respective flights.

• Please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have not made contact with the driver within 15 minutes of your designated pick up time, please call Con-x-ion on 1300 266 946

Brisbane Airport from Sunshine Coast- Economy

Con-x-ion requires passenger/s to book at least 48 hours in advance for all Brisbane Airport transfers. Due to the precise nature of aircraft timetables, airport transfer passengers should aim to be ready and waiting outside their accommodation house or designated pick up point at least 10 minutes prior to their pick-up time. This should enable passengers to connect with their respective flights. The Brisbane Airport bus transfer departs every 1 1/2 hours from 3:00am-7:30pm, arriving into Brisbane Airport every 1 1/2 hours from 5:10am. The last shuttle bus from the Sunshine Coast arrives at 9:30pm.

Please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
If you have collected your luggage, and after 15 minutes you cannot make contat with the driver, please call Con-x-ion on 1300 266 946

Sunshine Coast

Sunshine Coast Airport to Sunshine Coast- Economy

Passenger/s arriving on Sunshine Coast Airport flights are met at their carrier’s luggage carousel in the terminal. The Driver will be wearing a distinctive yellow company shirt and displaying a welcome “greet” board with the passengers name on it. It is essential to make contact with the driver.

Please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
If you have not made contact with the driver within 15 minutes of your designated pick-up time, please contact Con-x-ion on 1300 266 946

Sunshine Coast Airport from Sunshine Coast- Economy

Con-x-ion requires passenger/s to book at least 48 hours in advance for all Sunshine Coast Airport transfers. Due to the precise nature of aircraft timetables, airport transfer passengers should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. This should enable passengers to connect with their respective flights.

Please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.

If you have not made contact with the Driver within 15 minutes of your designated pick up time, please call Con-x-ion on 1300 266 946

Sydney

Sydney Airport to Sydney- Economy

Passenger/s arriving on Sydney Airport Domestic flights are met at luggage carousel #5 in their carrier’s terminal. We allow up to 30 minutes for landing and baggage collection procedures, departure from the Airport will occur approximately 30 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive company shirt and displaying a welcome “greet” board with the passengers name on it.

Passenger/s arriving on Sydney Airport International flights are met at the “Meeting Point” outside the Custom Exit Doors (between Gates AB & CD). We allow up to 1 hour for landing, baggage collection, customs and immigration procedures, departure from the Airport will occur approximately 30 minutes after all passengers have made contact with the driver. The driver will be wearing a distinctive company shirt and displaying a welcome “greet” board with the passengers name on it

• After you disembark, please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have collected your luggage, and after 15 minutes you cannot make contact with the Driver, please call Con-x-ion on 1300 266 946

Sydney Airport from Sydney- Economy

Con-x-ion requires passenger/s to book at least 48 hours in advance for all Sydney Airport transfers. Due to the precise nature of aircraft timetables, airport transfer passengers should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 15 minutes prior to their pick-up time. This should enable passengers to connect with their respective flights.

• Please ensure your mobile is switched on in case Con-x-ion needs to get in contact with you.
• If you have not made contact with the Driver within 15 minutes of your designated pick up time, please call Con-x-ion on 1300 266 946

Baggage Information and Travel Insurance

Baggage Information

Luggage is limited to one suitcase and one piece of hand luggage per person (per airport weight guidelines). Con-x-ion needs to be advised of any additional luggage at time of booking for which clients will be advised of additional charges. All luggage must be clearly labelled by the passenger/s, including name and residential address. Passenger/s should carry valuable items (e.g. jewellery, expensive equipment, cash etc.) onboard.

• 2 Large suitcases -No extra charge as long as pre-advised
• 3 or more suitcases -$6.00 per extra piece of luggage
• 1 x Surfboard -$6.00
• 2 x Surfboard -$10.00
• 3 x Surfboard -$15.00
• Bike in Bike Box -$6.00 each
• Golf Clubs -$5.00 (one set per passenger)

• Surfboards must be less than 2 metres, if they exceed 2 metres they are unable to be carried on scheduled service
• Excess luggage falling outside the above groups, will have the cost confirmed by the Driver upon boarding.

Travel Insurance

Passenger/s are strongly advised to purchase travel insurance prior to their departure, as protection against any loss, damage or cancellation- ask your travel consultant for details.

Cancellation and Late Flight Procedure

Cancellation Policy

There is a $5.00 administration fee with every credit card booking cancellation.

Cancellation in excess of 24 hours will receive a 100% refund.

Cancellation in less than 24 hours but with 12 hours notice will receive a 50% refund.

Cancellations less than 12 hours do not receive a refund.

Late Flights

Passenger transfers booked on the last coach service allocated for the day that arrive on a delayed flight and miss their allocated pick up will need to make alternative travel arrangements at their own expense, a full refund will be issued for the arrival journey. Con-x-ion is not responsible for delayed flights. If your flight has been delayed and you are NOT on the last service of the day, please contact the Con-x-ion office 1300 266 946 and we will put you on the next available service.

Attraction and Pass Details

Attraction Information

Con-x-ion requires passenger/s to book at least 24 hours in advance for all Attraction and Theme Park transfers. Passenger/s departing for Theme Park/Attractions should aim to be ready and waiting outside their accommodation house or designated pick-up point at least 10 minutes prior to their pick-up time. Due to the precise nature of scheduling, it may not be possible to wait for passengers who are not present at the designated pick up time; such passengers will be required to call Con-x-ion and book on a later service. If a later service is not available, passengers are required to make their own travel arrangements at their own expense. Upon boarding, coach drivers will issue passengers with a return ticket including available return pick-up times. Australian Outback Spectacular and Paradise Country show and tour schedule bookings are to be made through Warner Village Theme Parks.

Roo Pass Information

You are required to book your airport transfers at time of booking a Roo Pass, though you are not required to book all attraction transfers at time of booking a Roo Pass. Attraction transfers require 24 hours notice, please call Con-x-ion on 1300 266 946. The Roo Pass offers return transfers to Movieworld, Dreamworld, Whitewater World, Wet‘n’Wild, SeaWorld, Currumbin Wildlife Sanctuary, Superbee Honeyworld, Fleays, Harbour Town Shopping Centre, Pacific Fair Shopping Centre and Surfers Paradise Shopping Precinct. The Roo Pass must be used within 30 days from first use; any unused components are non-refundable. The Roo Pass is not transferable; however, transfers are flexible and have the facility to re-book transfers to another day if necessary. The Roo Pass price is for Coach Transfers and Specials included in the pass, theme park entry is NOT included. The days that are hole-punched on the Roo Pass are inclusive. Con-x-ion reserves the right to alter the times and destinations as necessary. Con-x-ion does not take responsibility for delays due to traffic or any other factor. Pick up times are approximate due to traffic conditions. Con-x-ion is not responsible for lost or stolen passes.

GOGO PASS®

Con-x-ion's discounted pre-paid Brisbane or Gold Coast Airport Transfer Pass

This pre-paid pass entitles the bearer to:

10 Gold Coast Airport transfers (Oneway)

OR

5 Brisbane Airport transfers (Oneway)

$200 pp

Call +617 5556 9888 for more information and bookings

Terms and Conditions apply.

Online Agent Information

Agent/Member account, password and security

Those entities on registration with Con-x-ion will be required to choose a username and password to enable use of their account. Keeping your username and password confidential and secure from misuse is entirely your responsibility. Any transaction, use, or activities from your account-giving rise to any liability monetary, legal, or otherwise are your responsibility. Where you have reason to suspect that there may have been unauthorised use of your account, or any breach of security you must inform Con-x-ion immediately. Con-x-ion will not be responsible, under any circumstances whatsoever, for any losses that are incurred due to misuse of your account by; another, with or without your consent or knowledge. To transact you must have the legal capacity to enter into this agreement i.e.; you are above 18 years of age and are of sound mind.

Overview

Website

This website, the software, design, text and graphics comprised in this website and the format and layout of this site are owned by Con-x-ion. You may view and electronically copy the pages of this website in the usual operation of your web browser in visiting this site, but for no other purpose. Copying, distributing, selling, modifying and transmitting are strictly prohibited. Trademarks, business names, company names, logos and trade names are owned by Con-x-ion. You do not have the right to license or use them. Con-x-ion may at any time amend this site’s terms and conditions without notice to you. All amendments are posted on the site and will take effect immediately.

Pricing Policy

All prices are retail, include GST and are shown in Australian dollars. Periodically Con-x-ion will have “specials”. There will be timeframes on these “specials” and limited numbers available. “Specials” must be booked and paid for at the time of booking and confirmed by Con-x-ion within 24 hours to guarantee that booking. Failure to pay for the “special” at time of booking may result in cancellation of the booking. We accept no responsibility for loss incurred due to cancellation in these circumstances. This clause applies to “specials” only. See item “Cancellation Policy” for further information on “regular” bookings. Con-x-ion may have third parties involved in “specials”. You may check the third party provider to determine their terms and conditions that apply to the “special”. Please note: fares and times are subject to change without notice. Family = 2 adults and 2 children (Child age is 3-13 years inclusive)

Links

Con-x-ion may link our site to other sites on the Internet. It is your choice to visit these sites. We cannot take responsibility for the content or security on these sites and will not be responsible if you suffer any loss or damage from visiting these sites or using another’s products or services. Con-x-ion recommends that you check privacy policies, terms, and conditions of these other sites.